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"Now that my husband
has passed away, I am
depending on you - an
incredible team - an
outstanding
"Band of
Brothers."
Peggie H., Charlotte
"I truly believe that
he saved my house from severe damage..."
Dawn K., Charlotte
"Clearly you set your
guys up for success with trucks full of parts, technology and technicians who
know what to do..."
Mel F., Charlotte
"If service people in
all fields matched his standards, there would be a population of very satisfied
consumers."
Richard D., Rock Hill
"Thank you for all the
time you spent with me "under the house"...
Terrence S., Charlotte
"Imagine how pleased I
was with the clean-up job the men had preformed, (and) to listen to the pleasant
sound of my handsome new furnace..."
Anne B., Matthews
"I just wanted to thank you for all the
excellent service we have received."
Kim J., Charlotte
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1. 28 Super
service trucks!
 
Our specially-designed service van holds more repair parts, in fact 78% more
than the average company. This means we can fix 86% of every system during the
first visit. Our technicians have what it takes to make the repair onboard.
2. We are the experts!
 Brothers
Air & Heat has the best trained technicians in the Metro Area, and we employ
more NATE Certified technicians than any of our competitors. We also feature our
own full-time training facility, Brothers Academy. We are so confident of our
technicians’ abilities, we’re willing to guarantee, “If we can’t fix it, you
don’t pay!”
3. EnergyMiser™
equipment! 
Brothers is the top heating & cooling dealer in the
southeast. All of our EnergyMiser™ furnaces have the
Heat-Miser™ stainless steel heat exchanger that won’t rust or crack, and our
compressors have a lifetime warranty!
4. Service you can trust
from people you know!
 Roger
& Duck Costner have been in the heating and air industry for over 28 years. If
you’re not happy with the service you receive, give Roger a call. He’ll make it
right.
5. Prices you can depend
on!
At Brothers, we’ll diagnose the problem and then quote you a price for all
needed repairs.
Once we begin the repair, the price will never change--even if it takes longer
than we expected. We stick to the quoted price, regardless.
6. Our men do house
cleaning!
 Our
employees respect your home. They wear shoe covers anytime they enter your home.
For work that’s required inside your home, we will cover your carpet and floors
with a plastic floor protector. After the work is finished we will leave the
work area as clean as when we arrived.
7. We answer the phone
live!
We always answer the phone with a live person. You will never have to leave a
voice mail and then wait for someone to call you back. When you call, they will
answer all your questions and then set up an appointment for you. At Brothers,
we want your business!
8. Service that’s on
time, every time!
 Our
dispatch department is equipped with the latest computerized-mapping system
available. This system tells us exactly where your house is located and exactly
where our Super Service Trucks are located in our service area. You can depend
on Brothers to show up on time, every time.
9. Our vans have
portable laptop computers!
In addition to our on-board computerized tracking system, our service
technicians can access information about your system such as part numbers,
history of repairs, and warranties. And because our systems are linked with our
corporate office, we always have a record of estimates and details of the work
performed.
10. “With Brothers
You’ll Sleep Confident Tonight!”
 Brothers
EnergyMiser™ 9000 series systems come with America’s Best Warranty. If our EnergyMiser™
compressors or heat exchangers fail, we guarantee to replace the entire unit for
as long as you own the home; even if you’re there a lifetime.
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