I am not sure to whom I should share this message but I wanted to pass along a big THANK YOU and to recognize the gentleman who came to my home to service my air conditioning unit. I had issues back in June and you all had come to fix them. This past week my unit went out and in 24 hours Brothers had a service man at my home. Jason, (I’m afraid I don’t remember his last name and I don’t currently have the paperwork with me at the time), was wonderful! (please note his last name sounded Italian). Jason made me feel very comfortable which I am wary of being a woman alone in her home. He took the time to answer all of my questions which is much appreciated.
After checking out the unit, we had a laugh as the issue was my batteries were dead in the thermostat. The appointment cost me $89 for a AA battery change, however I’m not complaining at all. Jason could have easily taken me for a ride and I would have paid $2k had he convinced me to. A.C. units are similar to cars – if you don’t know anything about them, you can be easily fooled. I am spreading the word of Brothers Heating and Air’s honest customer approach. You are a rare find this day in age. THANK YOU, I will never use anyone else!