
Roger and Donald started in the business as service technicians with 4 years of technical training. This allowed them to be experts on system design and performance. Using this knowledge, they built a successful company by providing their customers with exactly what was needed to make each customer’s home the most comfortable and energy efficient.
With that in mind, the company does employ professional sales people whose main job is to assist the technician when needed. No polished sales team here, just honest hard working technicians.
Brothers mostly uses its nationally certified service technicians as its sales force. Just like Roger and Donald, each tech must know not only the basics of heat movement but the internal workings of the systems they sell. This insistance of using technicians as sales people is the main reason Brothers customers are so happy with their system and energy use.
Brothers employs more NATE certified (North American Technician Excellence, the highest level of training you can receive in the HVAC industry), technicians than any other company in the area.
Now that’s service!
See What Your Neighbors Say About Brothers
Dear Duck:
I would like to take this opportunity to give your representative Mr. EMMETT OSTENDORF a very BIG THANK YOU !!!!!!!!!. more